WHAT WE ARE LOOKING FOR: 

• University student or recent graduate. 

• Fluent in both English and Vietnamese, with excellent verbal and written communication skills in both languages. 

• A careful and patient person has a service mindset. 

• Can work with systems, know how to search and filter data. 

WORK LOCATION: 9th Floor, Ree Tower, 9 Doan Van Bo, Ward 13, District 4, HCMC 

WORKING HOURS: This position requires direct client interaction within the US, with working hours aligned to US time zone: 9PM – 6AM (Mon – Fri) or 11PM – 8AM (Mon – Fri)

WHAT WE OFFER: We treat people fairly and with dignity, keeping a healthy perspective about life and work and fostering a positive and enjoyable work environment with appealing benefits as below: 

• Attractive internship allowance  

• An English-speaking environment 

• Opportunity to promote to full-time 

WHAT YOU WILL BE DOING: 

• Support to answer incoming phone calls promptly and professionally during scheduled hours. 

• Support to assist clients with inquiries, policy information, claims processing, and other insurance-related matters. 

• Support to provide support and guidance to clients through effective communication channels, including phone, email, and company text messaging. 

• Maintain accurate and detailed records of client interactions, transactions, and inquiries in the company database. 

• Other tasks requested by the manager.