CÔNG TY CP DƯỢC PHẨM PHARMACITY
Địa chỉ: ***12, quận Bình Thạnh, TP.HCM
Ngành: Quản trị kinh doanh
Trình độ: Đại học
Hình thức: Toàn thời gian
Vị trí: Nhân viên
Giới tính:
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Số lượng tuyển: 1
Hạn nộp: 30/11/2023
1
- Bachelor’s degree
- Good at English communication
- At least 01 year of working experience in customer service or call center
- Good problem-solving ability according to effective priority
- Good at effectively planning
- High responsibilities and good personal skills and teamwork
- Willing to work under high pressure
- Willing to work with flexible time to meet the work requirements
- Pharmaceutical knowledge is a plus
- During probation time, 100% of salary is paid
- Social Insurance on gross basic salary
- 13th-month salary, KPI bonus (Based on Individual KPI and Company Result)
- Annual salary review
- Premium Health Insurance for employees
- Annual health check
- Vouchers (Onboarding, Birthday gifts, Flash sales,...)
- Shift-based working time, 1 day OFF per week: 7h-15h30; 13h30-22h.
- Handle requests and complaints from Call Center and social media interaction;
- Receive and respond all inbound inquiries by phone, email, Facebook, chat and others as needed;
- Coordinate with relevant departments to verify and solve customer’s complaints and requirement;
- Check the availability of product in warehouse or store, approve the order on the system to deliver to client;
- Follow up with SOS order to ensure it’s done on the system conducted by pharmacist;
- Support Marketing team in calling client when they are winner for lucky draw scheme;
- Check and process ecommerce orders from customers;
- Report to Supervisor and Manager for any abnormality;
- Update client complaints on AX system to promptly report to Manager processing those cases;
- Support stores and other departments in matters related to Customer Services;
- Other assigned tasks from Customer Services Supervisor;
- Comply with the Company’s processes, procedures, regulations, and standards;
- Do align the individual KPIs with the direct line manager and ensure the target achievement.
Established in November 2011, Pharmacity is proud to be the top modern and convenient retail pharmacy chain in Vietnam. Our vision is "pharmacity is the most convenient pharmacy chain where customers fully entrust their health and wellness in Vietnam". With 2,200 dedicated and experienced Pharmacists across the country, Pharmacity serves customers faithfully with medicines from trusted sources, great care and giving a great customer experience. Pharmacity has opened more than 500 hundred pharmacies across 15 cities and provinces. By 2021, to ensure the convenience for customers to reach out to Pharmacity, we will spread our footprint to 1000 stores and strengthen our leading position in the Vietnamese pharmacy market.
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