- Have at least 1-year working experience in customer-facing roles.

- Excellent spoken English is a must.

- Passion in technical support roles.

- Customer-centric mindset.

- Quick adaptability to changes and strong self-study.

- Good understanding of computer systems, mobile devices and other tech products.

- Ability to provide step-by-step technical help, both written and verbal

- Competitive salary depending on experience

- Social insurance, health insurance policies, and other benefits in accordance with the Labor Code

- 12 days of annual leave, 8 days of sick leave, 1 periodical medical examination/year

- For employees working night shift: PVI insurance and 500.000 VND/month as food allowance

- Working hours: 7 AM - 4 PM, 3 AM - 12 PM, 11 PM - 8 AM (included 1 hour of break) (Rotation is required)

- Working 5 days a week with 2 unfixed days off (Schedule will be arranged by Head of Department)

- 100% on-site

- Opportunities for professional growth

The Technical Support Engineer’s primary focus will be ensuring that all Microsoft customers are very satisfied with the e ectiveness and e ciency of the support they receive. Utilizing knowledge of the customer environment, they will deliver timely and high-quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer. They will e ectively manage cases and sub-cases to ensure timely and high-quality communication with customers and resolution of all issues. They will develop a relationship with their technical peers for the technology they support and related technologies to ensure improved collaboration and satisfaction in support.