College/university degree in Accounting/Insurance

Proven working experience as retail cashier or sales;

Dynamic, capable of processing information quickly;

Strong communication and time management skills;

Customer satisfaction-oriented;

Meticulously, computational and sales skills;

Important: YOU MUST BE A TEAM PLAYER

English fluency is an advantage

Proficient in Microsoft office knowledge and familiarity with electronic equipment (e.g. cash register, card payment terminals);

Good at Excel

Open salary

Get periodic health checks according to company policy

Young, friendly and professional working environment

Being trained and developed professional skills, career

Duties and responsibilities of the cashier will include greeting customers when entering or leaving our establishment, maintaining a clean and tidy checkout area and tracking reports of payments, cash and insurance transactions.

Related to Cashier work

Performing cashier-related functions like posting charges to patient accounts;

Understanding the workflow, products of the clinic inside out and advising patients about it when necessary;

Understanding pricing regulations and following promotional/discounting strategies;

Daily, weekly, monthly, quarterly, and yearly reporting (sales revenue, customer receivables reconciliation, bank transactions, etc…) to Line Manager/BOD or anytime when requested;

Solving problems by proactively communicating with patients and colleagues

Thoroughly understanding and follow payment and cash handling policies and procedures;

Receiving phone calls from patients politely and thoughtfully;

Support/assist the Front Desk team in handling clients/incoming phone calls when necessary (busy days of operation, corporate Health Check..);

Using proper mail, phone, and message handling procedures;

Reading, understanding, and following all company’s announcements and Standard Operating Procedure (SOPs);

Participate in courses and meetings when necessary

Reporting any unusual occurrences or requests to the line manager;

Maintaining clean and tidy checkout areas;

Keeping reports of transactions;

Bag, box or wrap packages if required;

Always pleasantly dealing with customers to ensure full satisfaction

Related to Insurance handling

Understanding the Insurance and direct billing services and knowing clearly all signed terms;

Knowing all products inside out and recognizing the cards, know the package contents;

Be able to inform the clients about the details of medical fee and procedures;

Contacting insurance claim centers for confirmation for direct billing cases and handling rigidly follow-up;

Explain the patient's covered benefits and handle patient complaints if applicable;

Save & check all claim documents before sending them to the Insurance company for daily reimbursement;

Coordinating with other departments (reception, medical staff, medical documents and accountant for debt balance) for job supporting;

Following up on cases & updating Insurance Manager or Front Desk or Accounting Dept on cases;

Updating insurance-related information from Insurance Manager;

Other tasks as assigned by the line manager or BOD;