- University degree of Chinese Study, Linguistics, Interpretation major or related major to the job
- At least 1 year of experience in Customer Service, Call Center, Agency Admin/ Support, Interpretation or Translation field
- Advanced MS Word, MS Excel and MS Access skills are a plus
- Demonstrated ability to handle multiple tasks
- Proficient in English and Japanese (from N2) both in speaking and writing
- A willingness to learn continuously and to adapt to new conditions.

Skills/Competencies:
- Excellent interpersonal skills; positive attitude and focus on customer service
- Experience in a fast-paced, high-pressure environment
- Ability to prioritize tasks while working with minimal daily supervision
- Experience in performing data analysis and performance tracking

Benefit:
- Social insurance, Health insurance, Unemployment insurance, Annual Health check-up program and other benefit according to the labor law
- Performance bonus and 13th month salary
- PVI Insurance package that will include medical, accident and life insurance
- Annual company outing trip, teambuilding and charity activities during the years
- 15 annual leave, birthday leave with pay, US holidays
- Birthday, wedding and etc… allowances provided

Working location: 12 Ton Dan, Ward 13, District 4, HCMC
Working hour: from 7AM - 4PM Monday to Friday. Only serious candidates that are able to work during this shift are welcome to submit application.

Innovature Consulting Limited is looking for a Customer Service Executive (Chinese and English speaking). This candidate will work closely with Recruiting, Client Delivery, and Operations department of U.S clients to ensure timely and accurate work in Chinese Time Zone.

This position is responsible for providing effective customer service for customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. Duties include:

- Process orders from client;
- Collect and analyze information from provided sources;
- Prepare correspondences and fulfill customer needs to ensure customer satisfaction;
- Communicate effectively with team members in order to achieve the task’s objective;
- Other task will be assigned by Team leader and Board of Director